Shipping policy
At Yourse, we are committed to delivering your vintage clothes in a timely and reliable manner. This Shipping Policy outlines the details of our shipping practices. By placing an order with us, you agree to the terms and conditions set forth in this policy.
- Order Processing Time
1.1 Processing Time: After receiving your order, we require a certain amount of time to process and prepare it for shipment. This processing time typically takes [Insert Number] business days. Please note that processing time may be extended during peak seasons or promotional periods.
1.2 Order Verification: To ensure the security of your purchase, we may need to verify certain information before processing your order. In such cases, there may be a slight delay in the processing time, and we appreciate your patience and understanding.
- Shipping Methods and Delivery
2.1 Shipping Methods: We offer various shipping methods to provide flexibility and accommodate different delivery needs. The available shipping methods and associated costs will be displayed during the checkout process. Please select the desired shipping method that best suits your requirements.
2.2 Delivery Time: The estimated delivery time depends on the shipping method selected, as well as the destination of your order. Please note that delivery times are approximate and may vary due to factors beyond our control, such as customs processing, weather conditions, or unforeseen delays in transit. We are not responsible for any such delays.
2.3 Tracking Information: Once your order has been shipped, we will provide you with a tracking number or link, allowing you to track the progress of your package. Please note that tracking information may not be available immediately after shipment but will be updated as soon as it becomes available.
2.4 International Shipping: We offer international shipping to select countries. However, please be aware that customs fees, import duties, taxes, or other charges may apply upon delivery. These additional charges are the responsibility of the recipient and are beyond our control. Please contact your local customs office for more information regarding applicable fees and regulations.
- Shipping Address and Changes
3.1 Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or additional charges resulting from incorrect or incomplete address information provided by the customer.
3.2 Address Changes: If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that address changes may not be possible if the order has already been processed for shipment.
- Lost or Damaged Packages
4.1 Lost Packages: In the rare event that your package is lost in transit, please contact our customer support team, and we will initiate an investigation with the shipping carrier to locate your package. If the package is deemed lost, we will work with you to find a suitable resolution, which may include a refund or replacement, depending on the circumstances.
4.2 Damaged Packages: If your package arrives damaged, please document the damage by taking photographs and contact our customer support team immediately. We may require you to provide evidence of the damage. We will then assist you in filing a claim with the shipping carrier and arrange for a suitable resolution, such as a refund or replacement.
- Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact our customer support team at:
Email: iryna.yourse@gmail.com
Thank you for choosing Yourse. We appreciate your business and will make every effort to ensure a smooth and satisfactory shipping experience.